Privacy policy.

Who we are.

Banana Moon Media (“Banana Moon”, “we”, “us”) is responsible for the personal information described in this policy. If you have a privacy question or want to exercise your rights, contact us using the details on this page.

Information we collect.

We may collect information you give us when you contact Banana Moon, including your name, work email, organisation, website or event URL, project information, marketing budget, key dates and anything else you include in your message.

Our website and hosting providers may also process basic technical information needed to deliver and protect the site, such as IP address, browser type, device information, requested pages, timestamps and security logs.

Why we use it.

• To respond to enquiries and discuss potential work with you.
• To take steps at your request before entering into a contract and to deliver agreed services.
• To operate, protect and improve our website and business.
• To maintain appropriate records and comply with legal obligations.

Depending on the circumstances, our lawful basis is taking steps before a contract, performing a contract, complying with law, or our legitimate interests in running and protecting Banana Moon and responding to prospective clients. We use consent where the law requires it.

Who receives it.

We may use trusted suppliers for website hosting, form delivery, email, document storage, professional advice and technical support. They may process information only to provide their service to us or where the law requires. We do not sell personal information.

If a supplier processes information outside the UK, we use an appropriate transfer mechanism where required, such as UK adequacy regulations or approved contractual safeguards.

How long we keep it.

We keep enquiry and client information only for as long as it is reasonably needed to handle the enquiry, manage our relationship, maintain necessary business records and meet legal, accounting or reporting obligations. We review retained information and delete or anonymise it when it is no longer needed.

Your rights.

Depending on the circumstances, you may have the right to ask for access to your information, correction, deletion, restriction, portability or to object to how it is used. Where processing relies on consent, you may withdraw that consent at any time.

Your right to object: you can object to processing based on our legitimate interests and to direct marketing at any time.

Contact us first so we can help. You can also complain to the Information Commissioner’s Office, the UK data protection regulator.

Security and updates.

We use reasonable organisational and technical measures to protect information. No online service can guarantee absolute security. We may update this policy when our website, suppliers or legal obligations change; the latest revision date appears at the top of the page.